Customer Service Officer

Our Contact Centres provide a broad range of financial products and services to retail banking and small business customers across Canada. Amongst our four sites Calgary, Cornwall, Halifax and Toronto we offer world class customer service, in both French and English, to several million customers annually.

We offer room for advancement, a stimulating work environment and the resources to help you make the most of your career. Our employees are engaged finding careers within our Centres as service consultants, managers, staff development professionals and experts in specialized services. Others find opportunities in our branch network as mortgage specialists, financial planners and managers. Countless options exist all across our country and internationally. The opportunities are as diverse as our employees.

Are you a recent graduate, stay at home mom or not ready to retire just yet? We offer flexible work schedules outside of traditional business hours to accommodate varied work life needs. We offer a number of flexible work options including ‘CSO@Home’ a program for agents who have a minimum of 6-12 months of service and are meeting the required performance metrics -- to work from the comfort of their own home. These are just a few of the reasons why the unique environment of our Customer Contact Centres makes us the ideal place to work.

As a member of the Customer Service Team, you will be responsible for contributing to the team’s overall success by:
  • Providing a high level of professional and personalized customer service that is consistent with our corporate goals.
  • Creating memorable customer experiences while providing our customers with opportunities to save money.
We require the following qualifications:
  • Minimum 1 year in a customer service position
  • Proficiency in a PC-Windows environment, with strong keyboarding skills (minimum typing speed of 30 wpm)
  • Dynamic interpersonal and communication skills
  • A professional telephone manner
  • Strong team focus
  • Minimum high school diploma
Posted: 2012-03-19
Location: Global
Environment: Home-Based
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