Recruiter Work at Home

Assisting customers by managing high level calls for customers working on their tax return with product/software inquiries as well as tax and tax software questions and calculations.

  • Assists multiple customers concurrently with strong software troubleshooting abilities in a Desktop and Online environment
  • Consistent use of privacy and security guidelines in modifying customer account passwords and data
  • Assists customers with basic PC navigation including downloads, saving files, program installation, folder / directory navigation
Qualifications:
  • Minimum of 1 year + customer service
  • High school diploma or GED required
  • Computer skills: Ability to download products / applications using various browsers (MS Internet Explorer, Mozilla Firefox, Google Chrome, Safari, etc.)
  • Excellent verbal and written communication skills are essential to success
  • Teamwork is critical - seeking team players who fosters a positive work environment
Posted: 2014-10-04
Location: Global
Environment: Home-Based
Email: angela.mackay@concentrix.com